My item is faulty or damaged

We do our best to make sure all orders arrive in perfect condition. In the rare event that it does not, we will look at resolving the issue.

We recognise that orders can sometimes arrive damaged and ask you to please always check your items thoroughly within 14 days of arrival as we are unable to issue any refunds or replacements outside of our 14 day return policy.

If there is an issue with your order please contact us via our email Bradhutson.designs@hotmail.co.uk as soon as possible. We will require photographic evidence for any faulty or damaged goods before we can arrange a replacement, so please include this and we will help get your order replaced or refunded as quickly as possible.

If you are outside of the 14-day returns policy but are within the 12-months manufacturer warranty, do contact us with pictures of the damage and we will be able to offer a replacement if in stock or a replacement product of the same value. Please note that this is based on if the damage is a manufacturing error.

 

Receiving your refund

We’ll refund your money in the same way you paid for your product.

By credit or debit card - Your money will go back onto the same card.

Please Allow up to 5 working days for the refund to show in your account.

By Bank Transfer – All bank transfers refunds will go back into the same bank account. 

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